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To Whom It May Concern,
I am writing to commend the outstanding customer service Tina Palmer has provided our family for the last 15 years! Tina always has a smile on her face when we walk in and has gone above and beyond each time we have had to order new glasses, replace lost or broken ones or simply needed a small repair.
Her knowledge and assistance in dealing with all the different insurance plans and copays speaks volumes of her years of experience .
There are other optical shops I could be going to that are much closer to my home but the longer drive is worth every extra minute coming to see Tina! Our visits are always pleasant, efficient, professional and personal. In a culture lacking of manners and frigid doctor offices Tina is a welcome throwback to when excellent customer service was a norm and not a rarity.
As an additional suggestion, her workspace does not allow for much privacy and feels very cramped. An upgrade in a better space is well overdue for this optical shop.
Marilena Popolizio and family
It was a Friday afternoon. I had noticed a change in my right eye. Called to make an appointment, explained my situation and was told a doctor will get back to me. Within minutes Dr. Feldman called and said I should come in right away - could be a detached retina. I told him my wife is disabled and I had no one to be with her - I'll come in Monday. He explained the urgency and asked if I could come in the next day. OK. Saturday morning, arrived with my daughter and waited in the car - the office was closed. Shortly the Doc arrived - yes, it was his day off. With no assistant he did it all - examined me, explained the situation and options all in a reassuring manner. Hippocrates would be proud!
During a general eye exam for new glasses it was discovered I had a very serious problem. Dr. Rabady saw me that very day. He had me in surgery the same week. My eye is doing great. I could not ask for better care. Dr. Rabady is great and lets you know exactly what is happening.
Recently I moved out of state. I have been a patient of Dr. Rabady for 4 years. I knew I was in good hands the very day I met him. He is the most caring, compassionate doctor I have ever met. He has always treated me with the utmost kindness and respect and has always answered my concerns. The prep staff are very efficient and professional preparing me for injections. All other staff friendly, helpful and pleasant. I highly recommend Dr. Rabady for retina issues you may have. Dr. Rabady and entire staff, I greatly appreciate your kindness and care over the last 4 years.
I would like to thank Dr. Feldman for taking such wonderful care of me. I had an issue with my retina that required emergency laser surgery. Dr. Feldman explained exactly what the procedure would be. He put me at ease with his kind, pleasant and caring professionalism, and saved my eye. Thank you very much Dr. Feldman and Janet!
I have been quite satisfied with the competent personal care I have received from Dr. Feldman. I would have no reservations about recommending him.
Dr Zieker and his associates performed cataract removal and lens implant on both of my eyes. I reported my opinion of Dr Zieker and his associates after the first surgery. I rated them EXCELLENT. My opinion after the second surgery has not changed. They could be the best cataract surgery team in the county. I cannot thank Dr Zieker enough for the remarkable improvement in my vision and especially my color perception. I had not realized how much my color perception I had degraded as I aged.
When Dr. Ebbing diagnosed me with severe dry eyes he tried every remedy available to him, but to no avail. So he investigated something that was not available at the time, and now I am enjoying the therapeutic benefits of NOVE TEARS, serum eye drops that after only 6 weeks have begun to heal the inflammation. The first time I used them , it felt like rain in the desert! Before Nova Tears I was constantly aware of my eyes and their gritty dryness. Now I only think of them when I use the drops. Thank you Dr. Ebbing and Ophthalmic Consultants of the Capital Region for offering this wonderful option.
Doctor Feldman was awesome helping me deal with a retina vein occlusion. I had read online that it would take 3 shots then laser surgery and I would be fixed but that was not the case. Dr. Feldman showed me everything on the computer and explained why I needed more shots. My eye got so bad I could not see anything then it started clearing up. Now I am done with shots and am not going back for 3 months instead of a shot every month. Also Dr. Feldman's nurse assistant Janet is awesome.
Patience and faith in Dr. Feldman will get you through this.
I cannot thank Dr. Feldman enough for the work he did on my mom's eyes. she was 100% blind in 1 eye snd 88% in the other eye. she is now 20/30. the professionalism and care was beyond my expectations.
I would like to thank both of these Doctors for the wonderful care I received. I received the most thorough eye exam I have ever had in my life. The Tech and office staff are all so friendly and helpful. I experienced no waiting time at all. The most efficient practice I have encountered ever. I am truly grateful that they are going to be able to resolve my eye issues. Thank you for time and compassion.
I recently had cataract surgery at the Ophthalmic Consultants facilities. The staff was very friendly, polite and efficient. My surgeon made me feel at ease right away. If you need any eye surgery, I would highly recommend Dr. Robert Feldman. He is the best!
I went basically blind in one eye. I went here and Dr Feldman suggested shots. I was panicked beyond words but he and his assistants, especially Janet, do a great job. I now can see and I have them to thank.
Dr. Feldman was awesome. I started needing readers about 20 years ago and then about 5 years ago I needed glasses for distance. I used contacts for a couple years with one for distance and one for reading which was nice. When I was diagnosed with cataracts and astigmatism. I had the option of using a lens that would correct both. Dr. Feldman did not pressure me he simply gave me options. I had one eye done a year ago and recently had the other eye. I can now see 20/20 and night driving is much much better. Very good Dr. and his staff, highly recommended.
Dr Singh is a thorough and kind doctor. I was given an appointment right away and the staff is excellent. I highly recommend Ophthalmic Consultants of the Capital Region!
Dr Zieker is a skilled and caring surgeon. He gave me a thorough exam, explained clearly all of the options so I could make an informed decision and provided me with results far above my expectations
Almost 2 years ago, I developed large floaters in my eyes that were obstructing my vision. I was seeing another doctor in the area. First, he made me wait 6 months to see if they'd go away and then he started doing laser surgeries. He told me he would have to do several surgeries but that I would see improvement after each one. After 4 surgeries on each eye, $2100 out of pocket, and many months (surgeries have to be 3 months apart), I still saw no improvement and I was very discouraged. I was scheduled for more of these laser surgeries and I wasn't hopeful. My niece got a new job working for Ophthalmic Consultants and mentioned my issues to Dr. Rabady. He said - tell her to come see me, I can help her. Soon after meeting with him, we scheduled my first Vitrectomy. All went smoothly. A month later, I had the second. I now have my clear, sharp vision back. What a relief! Dr. Rabady is kind and caring. I am so, so happy that I found him!
Professional and friendly staff all around that cares about each client. Over the past few years I been dealing with eye problems in each eye. Dr Robert Feldman is a well educated Ophthalmologist who knows and informs his clients. It is not just the knowledge Dr. Feldman gives, but personal he is upbeat and cares about each of his clients. Each visit with him feels like a personal home visit.
I love that all the eye specialist are in one place. If I have a problem I can get an appt with one of the specialists and my records are updated for my eye doctor to see.
I would like to start by thanking Dr. Rabady in the highest regards to his opinions, professionalism, and execution. The entire staff is always helpful. We thank him on behalf of my 85 yr. old mother Who had a complete diabetic detachment and horrible Vitreous hemorrhage in her right eye. In a short amount of time the surgical procedure repaired her detachment and within a week her vision came back. Although most office visits are lengthy you have to consider the population needing these services and practices available