Masks must be worn at all times (covering nose, mouth, and chin). We have made a change to our masking policy. We will no longer permit patients to use a cloth mask while in our facilities, as they are now considered not effective enough (based on recent studies). If you arrive with a cloth mask, we will provide a surgical mask for you to use while with us. Should you arrive with a K95 or KN95 mask, you will not be required to change over to a surgical mask. Patients will be asked to reschedule their appointment if they do not wear their mask properly or continuously while in our offices.
You may be asked to wait in your vehicle. In an abundance of caution during this COVID pandemic, we need to make every effort to avoid overcrowding our common waiting and dilation areas. You will be asked to wait in your vehicle until we are ready to start your exam if socially distanced chairs are not available. You can also request to wait in your vehicle; we just request that you notify the receptionist upon check-in. We are not allowing patients at this time to stand in waiting areas if chairs are not available. During this period, you will be asked to complete a Patient COVID Questionnaire if you have not completed and returned the one you received in the mail prior to your visit. *** At this time, we are only allowing patients in our offices. Visitors will be asked to wait in their vehicles. If you have a special need related to attending with a patient, please speak with our front desk staff or office manager about the situation. Additionally, all patients younger than 18 MUST have an adult in attendance with them during their appointment.
Plan on ample time for your appointment. If your visit is for a post-operative follow-up, plan on it taking approximately one hour from your scheduled arrival time to complete your visit. In the case of an annual eye examination, plan on being at the practice for roughly one and one-half hours from your scheduled arrival time. In the case of a medical/specialty examination, please plan on a full two hours from your scheduled arrival time. While these timeframes may be longer than what you are used to with other doctor appointments, eye care is different because of the various numbers of tests that take place – some preplanned and many not preplanned, as the need for the test often arises during a portion of the eye examination. Our schedules are often interrupted due to emergencies which are seen on an URGENT basis. We value your time and thank you for your understanding
We are committed to providing a patient-focused experience. While our practice locations see many patients, our goal is that each and every patient is treated with respect, kindness, and outstanding clinical care. Please help us know how we are doing and reach out to us with any feedback – good and bad. When providing feedback, it is very helpful if you identify the office location you visited. We take your feedback seriously and will celebrate our successes and work hard to correct our shortcomings. After your visit, if you have feedback to share with us, please send an email to: PatientFirst@OphthalmicConsultants.com
Please be kind and patient with our staff and doctors. We are working as quickly and efficiently as possible to treat patients with both eye emergencies as well as serious eye diseases each day.