We are here for you!
Ophthalmic Consultants of the Capital Region is committed to keeping our patients and staff safe during the COVID-19 pandemic while continuing to provide quality care. Our practice remains open for Urgent and Emergency in-person visits, and in addition, we are pleased to announce that we’re now offering telehealth appointments, which will allow our practice to:
- Maintain our high standards of patient care
- Provide an easier and more convenient way to access care – patients can engage with providers in a one-to-one setting from the comfort and safety of their home
- Offer more flexible, on-demand care options
Patients can use a smartphone, tablet or computer to conduct their virtual telehealth visit. If you are unable to access a way to use video for “telehealth,” please don’t worry – our specialist eye doctors can consult with you by telephone.
Please contact our office at 518-438-5273 to schedule an appointment and for answers to any questions about what to expect during your first telehealth visit. You may call us 24/7 and one of our doctors will be available to return your call.
Important Information for Our Patients About COVID-19/Coronavirus
According to authorities/public health officials, it is strongly encouraged to isolate at your home. With news surrounding us over health concerns for the Coronavirus (COVID-19), we want to let you know about the measures we are taking for your health and safety during this time. As medical leaders, it is our goal to provide the necessary eye care you need with the highest measures of safety possible. Any changes in your vision should be reported – your vision is too precious to wait!
Essential, Urgent & Emergent Eye Care Appointments
It is our goal to provide essential, urgent and emergent eye care to patients. As many patients and providers are aware, the regular in-office treatments (such as injections) we provide maintain sight and functioning and missing an appointment or treatment can lead to permanent vision loss. We are striving to minimize disruption to these visits, as much as possible. If you are not sure if you should keep your appointment, please call any of our offices. Our eye doctors are working tirelessly to assess each patient’s eye care requirements and the need for an appointment.
At this time, we are still providing sight-saving laser procedures. We will be contacting all patients with a laser procedure appointment to confirm the time and location. Please call any of our offices if you have any questions or concerns regarding your laser procedure appointment.
All elective surgeries at the outpatient surgery center have been postponed until further notice. Regarding urgent and emergent surgeries, while we continue to monitor the pandemic, we are looking at each eye surgery appointment individually and deciding when to perform the surgery based on the urgency of each patient’s situation.
All Other Appointments
We are modifying how we see patients during this pandemic. If you are scheduled for a routine eye exam especially a one year or six months follow up visit, and you are not experiencing any worsening eye symptoms, we ask that you reschedule your appointment at least two months from now.
Modified Office Hours
Our Schenectady and Schodack locations have reopened as of May 26, Monday thru Friday, 8:00 AM to 5:00 PM.. The Clifton Park office will be open Tuesday and Thursday from 8:00 AM to 5:00 PM. Our Troy office will be open Monday, Wednesday, and Friday from 8:00 AM to 5:00 PM. The Albany office will maintain a regular schedule Monday thru Friday, 8:00 AM to 5:00 PM.
Enhanced Safety Measures: Visit Preparation, Check-in procedures, and social distancing
- Prior to coming to our office, we ask that you check your body temperature to assure it is normal. If you do not have a normal temperature please call our office to cancel your appointment.
- Please plan on wearing a face mask or at least a scarf to cover your nose and mouth prior to entering our office. If you do not have a scarf or mask, please let us know when you call the telephone number while “signing in” (See info below).
- Our doors will be locked and patients with appointments will be required to stay outside of the office until the technician is ready to bring the patient into the office.
- There is a sign on the front door of our office. Please call the telephone number on the sign and let the receptionist know you have arrived and whether or not you have a face mask or scarf to wear.
- For social distancing purposes, remain in your car. We will call you and unlock the door when the doctor is ready to see you. Only the patient will be admitted into the office.
- If you arrive by public transportation, call us using the number above and please also put on your mask or scarf prior to our letting you in at which time we will put you in an isolated area to wait.